Frequently Asked Questions

1. How do you set your rates?

Most cleaning services charge an hourly rate for the initial visit, but may also charge by the project, or by the number of employees they send.

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2. Do you conduct a background check on employees?

Most reputable services perform background checks on all of their employees.

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3. Do you bring equipment and cleaning supplies?

Some companies bring their own equipment and supplies, while others may only bring the equipment, and you may be responsible for providing cleaning supplies. In the event that you are unhappy with the provided cleaning supplies, you should be able to substitute your own.

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4. Do you have a satisfaction guarantee?

Companies should be open to your suggestions and feedback. They should also be able to provide you with a satisfaction guarantee in the event that you are unhappy with a particular service.

You should be able to openly communicate with them by email or phone to ensure your cleaning needs are being met.

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5.Do you offer discounts or gift cards?

Every company have their own special and offers. It is good to research of what each company offers before making a final decision on which company works right for you.

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6. How will you gain access to my home?

Options include leaving a key under the mat and asking the house cleaner to leave it inside when they’re done, granting access via a keypad or choosing to be home during the cleaning. Make sure both you and your house cleaner are comfortable with the option you choose.

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7. What should I do with my pet?

If possible, introduce your pet to the house cleaner before their first visit, especially if you won’t be home during the appointment. Depending on the introduction, you may want to crate the animal or ask the cleaner to leave the animal in a safe spot outside and then let them back in before leaving.

You should also ask if there's an additional fee for cleaning a household with pets.

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8. What services are included?

Ask what cleaning services are included in a route visit.

If you’d prefer to take care of the basic day-to-day chores and you really want a house cleaner to take responsibility for dusting, window-washing, base board cleaning and floor scrubbing, make sure you let them know as it may affect the cost.

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9. Can I get all this in writing?

Remember: you’re letting someone into your home. Getting as many of the details in writing can help you avoid disagreements down the line.

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10. What can I do to make sure I don't pay too much for my projects?

Pay close attention to bids and contracts. It is your responsibility as a customer to get bids, and all prices should be clearly stated on contracts. If something is unclear to you, ask questions.

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